Terms and Conditions
Our Terms and Conditions delineate the guidelines for purchasing our premium wood pellets,
ensuring clarity and transparency in our transactions.
When you prepare inquiry, please state the name of products and detail specifications. Your detail specifications contain size and color of product, quality and quantity, place of origin, shipment terms and conditions. Your detail specifications shall be the basic consideration for us to offer you at the best prices.
“Gamal Biomass Indonesia accepts orders for local and export in jumbo bags, bulk and mother vessels.”
Offer
After receiving customer’s inquiry, we shall consider your specifications and offer customers at the best prices. Our offer is mostly based on terms and conditions of customer’s inquiry and several other terms and conditions.
Acceptance or confirmation
After receiving offer from Gamal Biomass Indonesia, customers consider terms and conditions once again. If customers agree on such terms and conditions, customers shall send us a acceptance email.
Draft Contract
When we receive customer’s acceptance email, we shall send customers a draft of all terms and conditions negotiated before. If possible, customers would fill some information in the draft, such as name, address, telephone of customer’s company. After customers finish, please send it back to us.
Official Contract
The official contract restates the agreed draft of contract and has Gamal Biomass Indonesia stamp and signature. The official is the highest legal document which stipulates terms and conditions both parties agreed before. The scan of the official contract shall be sent to customers by email and the original will be sent by express later.
Payment
Payment is the final step of business transaction. We accept common payment methods in international trade, such as T/T.
HAVE MORE QUESTIONS?
We are here to help you answer your questions related to our terms and conditions.